General Terms and Conditions
Please read our General Terms and Conditions. You will have to accept them in order to proceed to our online shop.
Art. 1. These General Terms and Conditions are intended to regulate the relations between Zografov & Son OOD, 428A Tsar Boris III Blvd, Vitosha residential district, Sofia, Bulgaria, UIC 202988840, represented by Lyubomir Zografov, hereinafter referred to as the PROVIDER, and the clients, hereinafter referred to as the CLIENTS of the www.zografovart.com online shop, hereinafter referred to as the ONLINE SHOP.
Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:
Zografov & Son OOD
428A Tsar Boris III Blvd, Sofia, Bulgaria,
428A Tsar Boris III Blvd, Sofia, Bulgaria,
e-mail: Zografov_co@abv.bg, Tel. +359 2 9571033
Number in public registers:
Certificate number for the data administrator:
No. BG 202988840
III. ONLINE SHOP CHARACTERISTICS
Art. 3. www.zografovart.com is an online shop available at: www.zografovart.com, through which Customers can contract the purchase and delivery of products offered by the ONLINE SHOP, including the following:
Art. 4. The Provider shall deliver products and guarantee the rights of Clients provided in law, in the framework of good faith, the criteria and conditions adopted in good practice, the consumer or commercial law.
Art. 5. (1) Customers shall conclude a contract for the purchase of the products offered by the ONLINE SHOP via the Provider's interface, accessible on their website: www.zografovart.com or other means of distance communication.
By virtue of the Purchase Contract concluded with the Clients, the Provider shall deliver and transfer the ownership of the products, specified by the interface, to the Clients.
The Clients shall pay the Provider a fee for the products delivered according to the terms and conditions stipulated by the ONLINE SHOP and these Terms and conditions. The fee shall be in the amount of the price stated by the Provider in the ONLINE SHOP.
The Provider shall deliver the products requested by the Clients under the terms and conditions set by the Provider in the ONLINE SHOP website and in accordance with these General Terms and Conditions.
The delivery price shall be determined entirely separately from the price of the products.
Art. 6. (1) The Clients and the Provider shall agree that all statements between them in connection with the conclusion and execution of the purchase contract may be made online, and through electronic statements under the Electronic Document and Electronic Signature Act and Art. 11 of the E-Commerce Act.
(2) It shall be assumed that the electronic statements made by the Clients on the Site shall be made by the persons mentioned in the data provided by the Clients when making the registration if the Clients enter their username and password.
Art. 7. (1) In order to use the ONLINE SHOP to conclude contracts for the purchase of products, the Client shall enter a name and password chosen by them, for remote access.
The name and password for remote access are determined by the Client through their registration on the Provider's website.
By filling out their details and pressing the 'Yes, I accept' and 'Register' buttons, the Client shall declare that they are familiar with these terms and conditions, agree with their content and shall comply with them unconditionally.
The Provider shall confirm the registration made by the Client by sending an email to the e-mail address specified by the Client, to which the registration activation information shall also be sent. The Client shall confirm the registration and the conclusion of the contract by a link in the confirmation e-mail sent by the Provider. Upon confirmation, a Client account shall be created and contractual relations shall arise between the Client and the Provider.
When making the registration, the Client shall provide correct and up-to-date data. In case of change, the Client shall update the details given in their registration.
If social or other network profiles are used by the Client for registration, a party to the contract is the person who is the owner of the relevant account on the social or another network. In this case, the Provider shall have the right to access the necessary relevant data from the social or another network in order to identify the Client.
Art. 8. (1) The e-mail address provided at the initial registration of the Client and any subsequent e-mail used for the exchange of statements between the Client and the Provider shall be regarded as the Primary e-mail address within the meaning of these General Terms and Conditions. The Client shall have the right to change their primary e-mail address.
Upon receiving a request to change the Main Contact e-mail, the Provider shall send a change confirmation request. The confirmation request shall be sent by the Provider to the new primary contact e-mail specified by the Client.
The change of the primary contact e-mail shall be made upon the Client's confirmation by clicking on a link in the confirmation request application sent by the Provider to the new primary contact e-mail specified by the Client.
The Provider shall inform the Client about the change made by e-mail sent from the Client's designated primary contact e-mail address prior to making the change under Para. 2.
The Provider shall not be liable to the Client for unauthorized modification of the primary contact e-mail address.
The Provider may require the Client to use their primary contact e-mail address in specific cases.
Art. 9. (1) The Clients shall use the interface on the Provider's website to conclude contracts for the purchase of the products offered by the Provider in the ONLINE SHOP.
The language of the contract shall be Bulgarian.
The contract between the Provider and the Client constitutes the present Terms and conditions available at www.zografovart.com.
The Client shall be a party to this Contract with the Provider with the data provided upon registration and contained in the Client's profile. To avoid any doubt, this shall be the data provided upon creation of the account with the Provider.
In the interface of their website, the Provider has included technical means for the identification and correction of mistakes while the information is being filled in before the conclusion of the contract.
This contract shall be deemed concluded from the moment the Client's registration with the Provider is completed. The purchase contract shall be deemed concluded from the moment of the Client's request through the interface of the Provider.
For the conclusion of this contract, and for the conclusion of the contract for the purchase of products, the Provider shall explicitly notify the Client in an appropriate manner by electronic means.
The statement for the conclusion of this contract and the acknowledgment of its receipt shall be deemed to have been received when their addresses have access to them.
The Provider shall deliver the products to the address specified by the Client and shall not be responsible if the data specified by the Client is untrue or misleading.
Art. 10. The Clients shall enter into the contract with the Provider following this procedure:
Registration in the ONLINE SHOP by providing the necessary data if the Client does not already have an account with the ONLINE SHOP.
Logging into the ordering system of the ONLINE SHOP with a username and password.
Choosing one or more of the products in the ONLINE SHOP and adding them to the shopping list.
(4) Providing data for delivery.
Choosing the payment method.
Art. 11. The rules of this Section VI of these General Terms and Conditions shall apply to Clients who, according to the data provided for the conclusion of this contract or for their registration with our ONLINE SHOP, are consumers within the meaning of the Protection Law The Electronic Commerce Act and / or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.
Art. 12. (1) The main characteristics of the products offered by the Provider are defined in the profile of each item in the ONLINE SHOP.
The price of the products, with all taxes included, shall be determined by the Provider in the profile of each item in the ONLINE SHOP.
The postal and transport costs that are not included in the price of the products, shall be determined by the Provider and provided as information to the Clients at one of the following stages before the conclusion of the contract:
In the profile of each of the products on the ONLINE SHOP
When selecting the products for the conclusion of the contract
The payment method, the terms of delivery and execution of the contract shall be defined in these General Terms and Conditions or in the information provided to the Client on the Provider's website.
The information provided to Clients under this Article is up-to-date at the moment of its display on the Provider's ONLINE SHOP prior to the conclusion of the purchase contract.
The Provider shall be obliged to indicate the delivery terms and conditions for each product in the ONLINE SHOP.
Before the conclusion of the contract, the Provider shall announce the total value of the order for all the products contained therein.
Art. 13. (1) The Client shall agree that the Provider shall be entitled to accept an advance payment for the contracts concluded with the Client for the purchase and sale of products and their delivery.
(2) The Client shall choose independently whether to pay the Provider the price for the delivery of the products before or upon their delivery.
Art. 14. (1) The Client shall have the right, without having to pay any compensation or penalty and without giving any reason, to withdraw from the concluded contract within 3 working days after the date of receipt of the products.
The right of withdrawal under Para. 1 shall not apply in the following cases:
In the event that the Client exercises their right to withdrawal under Para. 1, the Provider shall reimburse them in full with the amounts paid by the Client, no later than 30 calendar days from the date on which the Client exercised their right to withdrawal from the concluded contract, only if the Client returns the product in the same condition in which it was received, together with the documents accompanying the product. The costs for returning the products shall be deducted from the amount paid by the Client unless the Client has notified the Provider that the Client is paying for the return of the products.
The Client shall store the products received from the Provider, and take care of their quality and safety during the period stipulated in Para. 1.
Art. 15. (1) The delivery period of the products and its beginning shall be determined for each item individually upon conclusion of the contract with the Client through the ONLINE SHOP of the Provider.
In the event that the Client and the Provider have not set a delivery deadline, the delivery period of the products shall be 30 working days from the date following the sending of the Client's order to the Provider through the ONLINE SHOP of the Provider.
Art. 16. (1) The Provider shall deliver the products to the Client after certifying compliance with the requirements and the presence of the circumstances under Art. 61 of the Consumer Protection Act.
The Client and the Provider shall certify the circumstances under Para. 1 in writing at the time of delivery by a handwritten signature, unless otherwise agreed.
The Client and the Provider agree that the requirements of Para. 1 and Art. 61 of the Consumer Protection Act shall be observed if the certification is carried out by a person for whom, according to the circumstances, it can be concluded that they will pass the information to the Client - party to the contract.
VII. OTHER TERMS
Art. 17. (1) The Provider shall deliver and hand over the products to the Client within the term specified at the conclusion of this contract.
(2) If the term under Para. 1 is not expressly agreed between the parties at the conclusion of this contract, the Provider shall deliver and hand over the products within a reasonable time, but no later than 2 months.
Art. 18. The Client must review the products at the moment of their delivery and handing over by the Provider, and, if they do not comply with the agreed, to notify the Provider immediately.
VIII. PERSONAL DATA PROTECTION
Art. 19. (1) The Provider shall take measures to protect the personal data of the Client in accordance with the Personal Data Protection Act.
For security reasons, the Provider shall only send the data to an e-mail address that was specified by the Clients upon registration.
Art. 20. (1) At any time, the Provider shall be entitled to require the Client to identify themselves and certify the authenticity of each of the circumstances and personal data announced upon their registration.
(2) In the event that the Client, for some reason, has forgotten or lost their username or password, the Provider may apply the 'Lost or Forgotten Usernames or Passwords Procedure', available at: www.zografovart.com.
Art. 21. (1) These General Terms and Conditions may be amended by the Provider, for which the latter will inform, in an appropriate manner, all the registered Clients of the ONLINE SHOP.
The Provider and the Client agree that any addition or amendment to these Terms and conditions shall be effective for the Client only if they have been explicitly notified by the Provider and if the Client does not declare in the 14-days' term that they reject it.
The Client agrees that all statements by the Provider regarding the modification of these Terms and conditions shall be sent to the e-mail address specified by the Client upon registration. The Client agrees that the e-mails sent to them shall not need to be signed digitally in order to be effective for the Client.
Art. 22. The Provider publishes these Terms and conditions at: www.zografovart.com along with any additions and amendments thereto.
Art. 23. These General Terms and Conditions and the contract between the Client and the Provider shall be terminated in the following cases:
XII. OTHER TERMS
Art. 24. Any invalidity of any provision of these General Terms and Conditions shall not invalidate the entire contract.
Art. 25. The laws of the Republic of Bulgaria shall apply to matters not governed by this Contract relating to the implementation or interpretation of this Contract.
Art. 26. Any disputes between the Parties to this Contract shall be resolved by the competent court or the Consumer Protection Commission.
Art. 27. These General Terms and Conditions shall be valid for all users of www.zografovart.com
The protection of our clients' personal and financial information is our top priority. Therefore we process your information in accordance with the applicable legislation and namely: REGULATION (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (known as GDPR), the Personal Data Protection Act, the Electronic Document and Electronic Certification Services Act and the Electronic Trade Act.
Zografov & Son OOD, UIC: 202988840 (the CONTROLLER) is a company registered with the Commercial register at the Registry Agency, with a seat and registered address: 428A Tsar Boris III Blvd., Sofia, Bulgaria, tel. +359 2 9571033, +359 887 697 228, +359 887 524 694
Zografov & Son is the personal data controller under Art. 4, Para. 7 of Regulation 2016/679. You can contact us at the above address, telephone numbers or e-mail.
Zografov & Son OOD process the following data:
- Name and surname
- Telephone number
- Address for the delivery of your order if we are sending it to you
- Place of residence (town/village)
- PIN, when we issue an invoice
III. GROUNDS FOR PROCESSING
Zografov & Son process your data in compliance with Art. 28, Para. 3 of Regulation 2016/679 in connection with Art. 6, Para. 1b of GDPR, and namely:
- Art. 6, Para. 1, Letter 'a' of GDPR - You have granted your consent for your data to be processed for the purposes of the direct marketing - advertisements, commercial messages, promotions, offers, polls etc. Data processed on these grounds are: name and surname, e-mail, telephone, place of residence and user profile.
- Art. 6, Para. 1, Letter 'c' of GDPR - processing is necessary to comply with a legal obligation that applies to the CONTROLLER, such as accounting of business activities etc. The following data will be processed on these grounds: name and surname, PIN, telephone number, delivery address.
- Art. 6, Para. 1, Letter 'f' of GDPR - processing is necessary for the legitimate interests of the CONTROLLER unless the interests or fundamental rights and freedoms of the data subject that require the protection of personal data are particularly advantageous to such interests, in particular where the data subject is a child. The following data will be processed on these grounds: name and surname, telephone number and e-mail.
A/ For the purpose of signing or executing contracts for the supply of goods offered by the CONTROLLER:
- Identification of the Client when placing an order
- Identification of the Recipient of the shipment/goods
- Delivery of the order
- Updating your data
- Service or replying to Client's requests/questions/complaints under Art. 15-22 of Regulation 2016/679/complaints
- Payment of amounts for orders
- Data processing - assigning, reporting, accepting, payment.
B/ In fulfilment of their legal obligations, Zografov & Son OOD will process your data for the following purposes:
- Issuance of invoices, preparation of a detailed report when required in the Client's contract.
- For financial and accounting processing of the Client's contract and for tax and insurance control by the respective competent authorities.
C/ For the legitimate interests of Zografov & Son OOD, and namely:
- Tracking of orders
- Provision for all issues related to complaints
D/ For marketing purposes:
- Analysis of consumer demand and behaviour
- Sending promotions, offers and polls
- Sending of advertising and/or informational messages
Zografov & Son OOD only process data voluntarily provided by our clients. This means that it is the responsibility of each client not to provide data to third parties in violation of their personal data protection rights, as Zografov & Son OOD have no access to these persons and have no practical ability to control whether clients provide data to third parties with their knowledge and consent given in accordance with the legal requirements. Therefore, each data subject bears full personal responsibility if they provide us with third person's data without their knowledge or without obtaining their consent in fulfilling the requirements of the applicable data protection legislation, including names, telephones and addresses of the recipients of the shipments provided to us by our clients. Each data subject bears full personal responsibility if they deliberately provide us with untrue data.
VII. WHERE DO WE KEEP YOUR DATA?
The data we collect from you are saved within the European Economic Area in accordance with the national and European legislation, in particular with REGULATION (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
VIII. WHO HAS ACCESS TO YOUR DATA?
Zografov & Son OOD do not provide your personal data to third parties without legal or contractual grounds and do not distribute data to third countries and international organizations outside the EU and EEA borders.
It shall be provided to:
- Banks servicing payments made by you
- Persons performing consultancy services in various fields - legal, accounting, auditing, incl. forced recovery, etc.
- State administrative bodies - NRA, etc. where applicable in cases provided by law
After completing a delivery or after giving your consent, your personal data are stored within the following periods:
- 10 years for accounting documents from the beginning of the year following the year, in which the accounting document was issued - name and surname, PIN and address.
- 5 years from the completion of the relevant order, to track the execution of each delivery and to secure any possible issues connected to claims and legal claims - name and surname, phone number, delivery address, e-mail and user profile.
- 1 year from receiving the consent - for e-mail for sending commercial and advertising messages, information materials, polls, etc. Deletion of personal data is carried out in accordance with the prescribed procedure for this, according to the internal documents of Zografov & Son OOD.
Zografov & Son OOD have taken a wide range of technical and organizational measures to protect your personal data against loss or other forms of illegal processing, in accordance with Art. 32 of Regulation 2016/679. Personal data are only accessible to those persons who need access to perform their work in connection with the provision of our services. These persons are trained and duly authorised.
You have the right, at any time, to ask for information about your personal data that we store, the grounds, the purposes, the processing and storage terms and conditions, whether your data was transferred to a data processor, deleted, etc.
You have the right to ask for your personal data to be rectified if it is incorrect, including addition if the data is incomplete.
You have the right to erase all personal data processed by Zografov & Son OOD, at any time, except when the processing is necessary for at least one of the following purposes, namely:
You have the right to request Zografov & Son OOD to restrict the processing of your personal data under the following circumstances:
When Zografov & Son OOD process your personal data in an automated manner, based on your consent or on the basis of a contract, you have the right to receive a copy of your data in a structured, widely-used and Machine-readable format transferred to you or to another party. This includes only the personal data you have provided us with.
You have the right to object to the processing of your personal data on the basis of the legitimate interest of Zografov & Son OOD. We will not continue to process your personal data unless it is proven that there are convincing legal grounds for doing so which take precedence over your interests and rights or because of legal claims.
XII. EXERCISE OF YOUR RIGHTS
We take the protection of personal data very seriously, so we have a customer service team handling your requests in relation to the above rights.
You can always contact them at: +359 2 957 1033; +359 887 697 228; +359 887 524 694, е-mail: email@example.com
Your requests should be sent, in writing, to the CONTROLLER. Please note that, when your requests are clearly unfounded or excessive, especially due to their repeatability, we will reserve the right to:
We will make reasonable efforts to honour your request within 30 days of receipt of your request. If necessary, this period may be extended by a further two months, taking into account the complexity and the number of requests.
XIII. WITHDRAWAL OF CONSENT
At any time, you have the right to withdraw your consent for the procession of your personal data only for those purposes and the kind of personal data, necessary to achieve the particular purposes we process under Art. 6, Para. 1, Letter 'a' of GDPR, detailed in Sections III and IV of this Policy, as well as in the Cookies Policy. In case you wish to withdraw your consent for processing, you may submit a written consent to the above-mentioned email or follow the link: …
XIV. SIGNALS AND COMPLAINTS
If you believe that we have breached your rights in relation to your personal data, and that there is a risk of violating the privacy of your personal data, you may report to: +359 2 957 1033; +359 887 06970228; +359 887 524 694, е-mail: firstname.lastname@example.org
Exercising the above rights does not deprive you of your right to appeal.
You can submit it to the Bulgarian supervisory authority - the Commission for Personal Data Protection. For more information: www.cpdp.bg