COMMON TERMS
I. INTRODUCTION
1.1 These General Terms regulate the relationship between "Zografov and Son" Ltd., with Unified Identification Code (EIK) 202988840, headquartered and managed in Sofia, Vitosha district, postal code 1619, 428A Tsar Boris III Blvd., represented by Manager Lyubomir Zografov (referred to below as "Zografov and Son," "we" or "our"), on the one hand, and the Users, on the other hand, who visit our website: Zografov and Son (zografovart.com) and purchase products offered through it, handcrafted and made to order by us. You can contact "ZOGRAFOV AND SON" Ltd. through the following means:
(1) by phone: +359 887 697 228;
(2) by email: office@zografovart.com
(3) by mail to the address: Sofia, 428A Tsar Boris III Blvd.;
(4) through the contact form on the Website;
1.2 These General Terms constitute a legally binding contract between Zografov and Son and the respective individual - the User (collectively referred to as the "Parties"), whose acceptance and compliance are mandatory conditions for using the website and purchasing products from it.
1.3 For our corporate customers ("Professionals") using the services and products offered on the Website, the General Terms apply with limitations. For this category of customers, these General Terms may not provide or restrict those rights provided to individual consumers who place orders for personal non-professional use. Provisions explicitly stating that they apply to "Customers" or "Buyers" without expressly specifying that they only apply to consumers mean that the provision applies to both consumer customers and professional customers.
1.4 In cases where a customer has placed an order through the website, it is considered that a distance-selling contract has been concluded between the Parties, and these General Terms apply. By placing orders through the website, you agree that information related to the concluded contract may be sent by email.
II. DEFINITIONS
"Visitor" is any natural person who uses the Website in any way, including browsing or registering on it.
"User" is any natural person who acquires goods or uses services not intended for conducting commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of their commercial or professional activities.
"Professional" is any natural person, legal entity, or other legal entity that uses the Website in any way, including browsing, registering on it, and/or purchasing a product or service through the Website for professional purposes.
"Customer" is any natural or legal person who places an order for goods or services on the Website, regardless of whether they are a consumer or a professional.
"Merchant," "Seller" is Zografov & Son and the commercial company "ZOGRAFOV AND SON" Ltd.
"Account," "Profile" represents a section on the Website formed by an email address, password, and personal data of a user or a customer-merchant, allowing them to use the services of the Website, in cases where an account is required for their use or to view their orders.
"Website," "Online Store," "Merchant," "Seller," "Zografov & Son," "Store," means an internet page located at the following web address: www.zografovart.com, as well as any page on social networks or the internet, in any way connected with Zografov & Son.
"Goods," "Products" are all items in the store, representing movable property that is individualized with a detailed description and/or colour image, has a specified price and/or manufacturer.
"Services" are all services in the store that do not represent goods, are individualized, and have a price.
"Contract," "Distance Contract," "Order," "Application" cover all cases where a contract is concluded between Zografov & Son and a customer through one or more of the following methods: i) mail order; ii) online order (website, email, social networks, platform); iii) telephone or fax order.
"Voucher"/ "Promo Code" is an electronic document issued by Zografov & Son, with a validity period of 6 months, unless otherwise specified on the website and in the voucher announcement, which can be:
III. GENERAL PROVISIONS
3.1 Access to the Website for the purpose of placing an order or registering a profile is allowed for any person visiting the page. User registration on the Website is at the discretion of the visitor.
3.2 The Website reserves the right at its discretion to restrict access for any user to place an order and/or to any of the available payment methods if it deems that this would be detrimental to the seller in any way. In such a case, the customer has the right to contact the "Customer Relations" department of the Website through the contact form or the coordinates provided in Section II of these General Terms to be informed about the reasons that led to the implementation of the measures mentioned above. The Website is not responsible for any damages that the customer has suffered or may suffer as a result of this decision.
3.3 The Website may publish advertising or promotional information about the goods and/or services and/or promotions offered by it on the Website for a specific period of time specified in the specific campaign.
3.4 Zografov & Son makes serious efforts to maintain the accuracy of the information presented on the Website. However, considering possible technical errors or omissions in this information, Zografov & Son clarifies that the product images are illustrative and guiding, and accordingly, the delivered products may differ from the images.
3.5 All products, including those on promotion/sale, are sold and delivered until the quantities are exhausted, even if not explicitly stated on the Website. Some advertisements and offers are subject to a minimum or maximum quantity that can be purchased by a single customer. If applicable, this is detailed in the individual offer.
3.6 The Website may contain links, internet links to other websites. Zografov & Son is not responsible for the privacy policy and terms of use of websites it does not administer, as well as for other information contained in them.
3.7 Given that all products offered on the website are handmade, including those made to specific customer requests, the product images on the website are solely intended to provide an idea of the type of goods/services offered and not to represent them precisely. Accordingly, some of the images of products or services on the website (static/dynamic images, multimedia presentations, etc.) may not entirely correspond to the appearance of the respective product but give a general idea of the quality of Zografov & Son's work and the type of finished product.
IV. CONTRACT CONCLUSION
4.1 Placing an Order through the Website:
4.1.1 The customer expresses the desire to order a product/service through the Website by submitting an electronic request, whether with or without a registered profile on the Website. You can also place an order by phone or email, and in this case, you will receive an electronic message at the email address you provide. After confirming the General Terms, your order will be considered placed.
4.1.2 When placing an order through the Website, the customer has the right to choose the type of goods or services, as well as their quantity, according to the options provided on the Website. The system may also require you to choose other characteristics (e.g., colour) if the selected products/services have different variations.
4.1.3 After selecting the desired products/services and their quantity on the website, you should add them to your shopping cart by clicking the "Order" button or a similar button. Customers have the opportunity to order an unlimited number of products available on the Website.
4.1.4 Before completing the order, you will have the opportunity to choose the delivery conditions and enter a promo code for a discount, if available.
4.1.5 You will be required to provide data without which the contract cannot be fulfilled. Such data usually include names, delivery addresses (for product orders), phone numbers, and email addresses. For business customers, additional information such as company name, Unified Identification Code (EIK), VAT number, and manager's details, as well as invoice details if requested.
4.1.6 The customer declares that all the data provided to Zografov & Son in connection with the order are true, complete, and accurate as of the date of submitting the order. In case of subsequent changes to this data, the customer must inform Zografov & Son within a 3-day period from the respective change. If not done, it is assumed that the customer has the same data as entered during the order. Costs resulting from changed data, such as re-delivery, are covered by the customer.
4.1.7 After reviewing the content and data of the order, the customer should press the "Order" button or a similar option. By submitting the order, the customer authorizes Zografov & Son to contact them using the contact details provided by the customer when necessary in connection with the placed order, its delivery, or the concluded contract. At this stage of the order, but before its completion, the Website notifies the customer that there is an obligation to pay.
4.2 Confirmation of the Order by Zografov & Son
4.2.1 Upon receiving an order from the customer, the Website sends a notification to the customer via email or the provided address to confirm the placed order.
4.2.2 Upon receiving an order, Zografov & Son contacts the customer to clarify the details of the order and the individual requirements regarding the requested product/products. For additional clarification regarding the order, Zografov & Son confirms or rejects the order through a notification sent to the contact details provided by the customer.
4.2.3 Until the notification under 4.2.2 above, Zografov & Son has the right not to deliver part or all of the goods or not to fulfil part or all of the services from the order for various objective reasons, including but not limited to the exhaustion of their stock. In such a case, the sole responsibility of the seller for non-performance is to refund any advance payment received for the goods or services, without owing compensation for non-performance.
4.3 Effectiveness of the Contract
4.3.1 The distance sales contract between the seller and the customer is considered concluded from the moment of confirmation by Zografov & Son as per section 4.2.2.
4.3.2 The distance sales contract between the customer and Zografov & Son consists of these General Terms and any additional agreements between the seller and the customer regarding the specific order.
4.3.3 When a product is made to the customer's specifications or to meet their individual requirements, the provisions of Articles 50-56 of the Consumer Protection Act regarding the right of withdrawal from the distance contract or the off-premises contract do not apply.
4.3.4 If the customer has ordered a product as shown on the website without specifying individual requirements, they have the right to withdraw from the distance contract or the off-premises contract without stating a reason, without owing compensation or penalties, and without paying any costs, except for the costs specified in Article 54, paragraph 3, and Article 55 of the Consumer Protection Act, within a 14-day period starting from the date of receiving the product by the customer or a third party.
V. TRANSFER OF OWNERSHIP
5.1 In the sale of goods, ownership of the goods is transferred from Zografov & Son to the customer upon delivery of the goods to the customer or to a third party at the designated delivery address, and after the customer has made the payment, if the value has not been paid in advance.
5.2 The transfer of the goods is confirmed by the customer's or the third party's signature, or the representative of the customer, on the transport document or receipt provided by the courier.
5.3 The risk of loss or damage to the goods is borne by the customer from the moment of delivery of the goods by the courier to the customer or third parties. If the courier is chosen by the customer, the risk is on the customer from the moment the goods are handed over by Zografov & Son to the carrier. In all cases, in the event of a transport defect, the customer must inform Zografov & Son within the deadlines and under the conditions specified in section 7.4 of these General Terms.
VI. PAYMENT
6.1 The prices of goods and services advertised on the Website are final.
6.2 The price, payment method, and payment term are specified in each order. Almost all products offered by Zografov & Son involve individual customization, which requires an advance payment of a portion of the amount due for the item (deposit) as a guarantee for the order. You can pay the deposit using the methods listed in section 6.8 of the General Terms. In the event of non-acceptance of an ordered product that has already been made according to your individual requirements, the deposit remains in favour of Zografov & Son as a penalty.
6.3 Orders for products offered by the seller, with a value exceeding 1,000 BGN, cannot be paid upon delivery and must be paid by bank transfer. In cases where a deposit payment is required for a specific order, this is described on the page of the respective product.
6.4 Zografov & Son will issue an invoice to the customer for the ordered goods or services based on the information provided by the customer. When the customer has not specified that they want an invoice, Zografov & Son or the courier provides only a fiscal receipt and/or receipt for the cash payment in accordance with the applicable legislation.
6.5 In the case of payments through PayPal or other similar payment systems, or payments by bank transfer or card (when such options are available), the seller is not responsible for any costs related to fees, commissions, or other additional payments made by the customer for the transaction. Additionally, in cases of currency exchange applied by the customer's card-issuing bank when the currency is different from Bulgarian Lev (BGN), the seller is not responsible.
6.6 Payment by card on the Website is considered an international payment by banks in Bulgaria, and according to their rules for card transactions, some banks or other institutions may charge additional fees for such transactions. Any expenses related to such payments are solely the responsibility of the buyer. Therefore, Zografov & Son recommends that its customers check with their bank for any potential additional fees that may be charged for online payments or payments through a bank for products and services sold on the Website.
6.7 The customer is required to provide all necessary information for the issuance of the invoice in accordance with the current Bulgarian legislation, if required. This can be done when placing the order or later through a message to the seller. In order to correctly prepare the invoice for the respective order, the customer must promptly update the information in their profile if registered, or in their order if made without registration. The customer is obligated to review the information provided in the respective order to ensure that it is complete, true, and accurate.
6.8 Orders from the website can be paid for in the following ways:
6.8.1 In cash on delivery (for orders of goods) – in this case, the value of the ordered goods and the delivery (unless it is free) should be paid by the customer, a third party specified by them, or their representative to the courier delivering the goods at the time of receiving the goods against a fiscal receipt provided by the courier. If this method is chosen, an additional "cash on delivery" fee is charged. Payments are also accepted in cash upon delivery by another carrier or the seller's own transport, in which case the customer receives a cash receipt for the payment made.
6.8.2 By bank transfer - in this case, the value of the ordered goods and/or services, and the delivery (unless it is free), should be paid by the customer or a third party chosen by them through a bank transfer to the seller's bank account. The payment is considered complete only after it is confirmed, and the corresponding amount is credited to the bank account of Zografov & Son.
6.8.3 With a debit or credit card (virtual POS terminal) - in this case, the value of the ordered goods and/or services and delivery (unless it is free) should be paid by the customer or a third party chosen by them through the payment system of our partner specified at the payment stage. The customer is redirected directly and automatically to the website of the operator, where the payer needs to enter their card details (card number), its validity, cardholder name, and the last 4 digits of the number (CVC/CVV security code). These details are transmitted to the payment service operator's system for transaction confirmation. Payment is considered complete only after the customer agrees to the operator's terms, the system successfully registers the payment, and the amounts are verified in Zografov & Son's account. By providing the necessary information, the customer or a third-party payer is identified, confirms the payment amount, and instructs the card account to be debited with the payment amount and transferred to Zografov & Son's account. Zografov & Son does not receive any data about your credit or debit cards. The customer has no right to dispute the payment confirmed by entering a correct identification password, CVC/CVV security code, personal secret password for 3D identification, or another password/code for identification or payment, confirmed by entering a 6-digit access code to the mobile application.
6.8.4 With a voucher under the conditions of clause 6.9 of these terms.
6.8.5 In cash, on-site at Zografov & Son's premises.
Attention! Almost all products offered by Zografov & Son are custom-made, which requires an advance payment of a portion of the due amount (deposit) as a guarantee for the order. The deposit can be paid using the methods listed above. In case of non-acceptance of the ordered product, the deposit remains with Zografov & Son as a penalty.
6.9 Voucher Payment
6.9.1 In certain cases, Zografov & Son issues vouchers of a specific value, which the customer pays for when requesting the voucher. These vouchers can be used under the conditions and within the timeframes specified in the voucher itself. If not stated otherwise in the specific voucher or its advertisement, vouchers of a specific value can be used within a 6-month period from the request and issuance, one-time, and regarding products and services offered on the website that are not part of a promotional campaign and have a value equal to or higher than the voucher's value. When purchasing products or services exceeding the paid amount for the voucher, the customer is obliged to pay the seller the difference under the conditions and timeframes valid for standard purchases and according to the customer's chosen payment method for the specific product or service. When purchasing products or services using a voucher with a lower value, the difference is not refunded to the customer and cannot be transferred for future purchases on the website. The same applies if the voucher is not used within the specified period. If the voucher is not personalized and nothing else is specified, it can be used by anyone who possesses it.
6.9.2 In certain cases, Zografov & Son issue vouchers that guarantee a discount when purchasing products or services from the website. Vouchers of this type are offered by the store free of charge to the customer, meaning as a gift for customers who have purchased products or services above a certain value or during a promotional campaign (for example, upon first registration, first order, or other occasions). The discount to which the voucher recipient is entitled is specified as a certain percentage or as a specific value. These vouchers can be used under the conditions and within the timeframes specified in the voucher itself. If nothing else is specified in the specific voucher or its advertisement, vouchers guaranteeing a discount can be used within a 6-month period from the request and issuance, one-time, and regarding products and services offered on the website that are not part of a promotional campaign and have a value higher than the one specified in the voucher (example: if the voucher states that it guarantees a 10% discount on selected products or services and can only be used for orders over 1000 BGN, this means that you can use the voucher and the guaranteed discount for purchases exceeding 1000 BGN, i.e., 1000.01 BGN or more). If the voucher is not personalized and nothing else is specified, it can be used by anyone who possesses it. The voucher cannot be reissued as a cash value.
6.9.3 All offered vouchers cannot be reissued as a cash value and are not subject to rejection, return, or exchange. If you return a product or service paid with a voucher, and if the return is lawful and occurs within the validity period of the voucher, the conditions under item 8.2 of the General Terms and Conditions apply.
7.1 Delivery Method
7.1.1 Zografov & Son undertakes to deliver the ordered and purchased goods either by themselves or through a courier company to the address specified by the customer or to the courier company's office, depending on the customer's choice. It is also possible to deliver to Zografov & Son's studio, and the customer can pick up the goods directly. Delivery to the address is carried out at the entrance of the building (ground floor). Some products on the website may only be offered with delivery to the courier's office, not to the address specified by the customer.
7.1.2 In case the customer is registered on the website and has more than one address saved in their profile, the delivery will be sent to the one specified as the primary address.
7.1.3 Zografov & Son usually sends the requested product through a courier company preferred by the merchant. In certain cases, the customer has the right to choose which courier company will perform the delivery during the order, as well as whether it will be delivered to their office or to the door of the address specified by the customer.
7.1.4 The payment for the delivery cost, when not otherwise agreed, is made together with the payment of the order price. The moment of payment may vary depending on the payment method chosen by the customer, as per item 6.8 of the present General Terms and Conditions.
7.1.5 Zografov & Son delivers the goods and provides services only within the territory of Bulgaria. For deliveries to other countries within the European Union or to third countries, Zografov & Son offers its products and services on other platforms suitable for this purpose, described in the appropriate language. In case a customer wishes to have a specific product delivered to an address outside the territory of Bulgaria, they should contact Zografov & Son for additional clarification of the details of the order, including the delivery time and costs.
7.2 Delivery Cost
7.2.1 The delivery cost for products ordered from Zografov & Son is automatically calculated before the customer completes their order. In certain cases, the delivery cost is fixed, regardless of the number of items, and this is explicitly stated on the website and/or in the specific advertisement.
7.2.2 The delivery cost depends on the chosen courier, the size and volume of the shipment, and the delivery address. For an accurate calculation of the delivery cost, please review your order, where the delivery cost details are displayed before finalizing the order. In cases where it is not possible to provide the final delivery cost at the time of order finalization, the website displays the method of calculating the delivery cost.
7.2.3 Zografov & Son reserves the right to specify that no delivery cost is due from the customer in the case of an order exceeding a certain value. This circumstance will be indicated on the website and during the ordering process.
7.2.4 If not otherwise specified in the advertisement of the selected product, the following conditions and delivery costs apply:
7.3 Delivery Time
7.3.1 Orders for products from Zografov & Son are accepted 24 hours a day, including weekends and official holidays. Accepted orders are processed and dispatched via courier within 1-3 business days of the order confirmation under section 4.2.2. We usually agree on a longer production and delivery time (10-15 business days) when the product is not in stock, and if an individual service is requested (e.g., engraving).
7.3.2 The maximum delivery time for products within the Republic of Bulgaria is 20 business days from the date of confirmation by the seller under section 4.2.2. that the order will be fulfilled, unless otherwise agreed.
7.3.3 The delivery time is extended by the number of non-working days for orders placed on Friday, Saturday, Sunday, and during official holidays. Please note that the standard delivery time does not apply to all offered products. For products with a longer delivery time, this is indicated in the product advertisement.
7.3.4 Zografov & Son reserves the right to unilaterally extend the delivery time by up to 7 business days, notifying the customer, and to extend the deadlines by more than 7 business days with the explicit consent of the customer.
7.3.5 Zografov & Son is not responsible for delays in delivery due to circumstances beyond Zografov & Son's control, such as delays by the courier performing the delivery, prohibition by a government authority, extraordinary or force majeure circumstances, and irresistible force under Article 306 of the Commercial Act.
7.3.6 Zografov & Son reserves the right to unilaterally extend the delivery time or refuse delivery of products or services in cases where the order is made with payment through a bank transfer, virtual POS/card, and the payment is not confirmed in the seller's account.
➢ Home delivery - the shipment is sent within 1 business day from processing your order to the address you provided. The delivery is made to the entrance of the building/ground floor.
➢ Delivery to a courier office - the shipment is sent within 1 business day from processing your order.
*Some locations (mostly villages and certain cities) have a special delivery schedule by courier companies ("on schedule"). You will be informed by us in case of such circumstances.
*In case of order cancellation within the 14-day period and choosing the initial home delivery option, the customer is responsible for courier expenses both for the initial delivery and for the return of the product.
7.4 Inspection for Obvious and Visible Defects Upon Delivery
7.4.1 When delivering products ordered from Zografov & Son, the customer is obliged to carefully inspect them personally or through a third party authorized by them to accept the delivery.
7.4.2 In case of identifying external visible defects – potential damages such as scratches, cracks, signs of impact, and other damages noticed upon delivery, the customer or the third party should not accept the product, indicating in writing the reason for non-acceptance. If accepted, they should sign a damage protocol in the presence of the courier, describing the identified defects, and inform Zografov & Son of the issue within 72 hours of delivery.
7.4.3 When the delivered products obviously do not correspond to what was ordered by the customer, and this can be identified through a regular inspection of the delivered products, the customer has the right to request Zografov & Son to replace the delivered product with the one corresponding to the order within 72 hours.
7.4.4 The notification can be made through any of the seller's contacts listed in Section I of these General Terms and Conditions or through the contact form on the website.
7.4.5 Upon receiving a notice of an obvious defect according to the previous paragraphs, Zografov & Son will replace the damaged/non-compliant product no later than within 14 days, except in cases where a product of the same kind is not available, in which case Zografov & Son will inform the customer in a timely manner and agree on replacement conditions. If replacement is not possible, appropriate actions will be taken according to Section I.
7.5 Acceptance of the Shipment
7.5.1 Upon accepting the delivery by the customer or a third party without remarks, any subsequent claims regarding external visible defects in the received goods are considered unfounded and should not be satisfied. In case the product is accepted, and no damage protocol is drawn up and signed in the presence of the courier upon receipt of the product, and/or the customer does not promptly notify within 72 hours of delivery using the phone/email/address specified on the website, it is considered that the product does not suffer from noticeable discrepancies, and the customer loses the right to bring the identified external visible defects in accordance with the sales contract.
7.5.2 The above does not negate the consumer's right to file a complaint under Section IX if there are grounds for it and does not exempt Zografov & Son from its obligation to offer products and services in accordance with the sales contract and to provide consumers with the rights arising from the statutory warranty.
7.5.3 In case of refusal to accept the delivery without a valid reason, the consumer is responsible for all costs associated with the made delivery, including the courier service fee and packaging.
7.5.4 Upon handing over the products, the customer or the third party accepting the delivery at the address specified by the customer is obliged to sign the accompanying documents. Any third party is considered to be anyone who has not placed the order but accepts the product when delivered to the address specified by the customer for delivery.
7.6 Non-Acceptance of the Shipment and Unjustified Refusal
7.6.1 If the customer or a specified person is not found at the specified address during the delivery period and/or access to the delivery address is not provided, Zografov & Son will consider this an unjustified refusal of the order. Zografov & Son is released from its obligation to deliver the requested products, and the customer loses the opportunity to have the ordered products delivered.
7.6.2 Zografov & Son reserves the right to send a notice of an undelivered shipment to the customer's specified electronic or physical address and to claim the costs of delivery and return of the product/products. Zografov & Son and the customer agree that the notification, when sent electronically, will be considered received from the day it is sent by Zografov & Son, without the need for the notification to be signed with an electronic signature.
7.6.3 In the above cases, the customer may confirm the desire to receive the product after the expiration of the delivery period in which the customer was not found at the address, assuming all delivery costs. In this case, a new delivery period begins from the confirmation date. Zografov & Son is released from the obligation to deliver if the ordered product is no longer available.
7.6.4 In the cases under Section 7.6.2, the customer is obliged to pay Zografov & Son the amount for delivery and return of the product within a 7-day period from receiving the notification, unless another period is specified in the notification.
VIII. RIGHT OF WITHDRAWAL AND REPLACEMENT OF PRODUCTS
This section applies solely to consumers, with the exception of clause 8.9, applicable to both consumers and professional clients.
8.1 Withdrawal and Replacement Period
8.1.1 Within 14 days from the conclusion of the contract (order), in the case of a requested service, or within 14 days of receiving the product, in the case of a product order, the consumer has the right to withdraw from the product/service request made on the website without stating a reason or motive and without owing penalties or other compensation to Zografov & Son, except for the return costs, as well as for the initial shipment of the product when the shipment, at the consumer's request, was made to the address specified by the consumer and not to the courier's office. The consumer has this right if they have ordered the product as it was offered by the merchant. In case the product is made to the consumer's specifications or is clearly personalized (e.g., for engraving), the provisions of Articles 50-56 of the Consumer Protection Act regarding the consumer's right of withdrawal from distance or off-premises contracts do not apply. If the product and/or packaging is damaged more than usual, Zografov & Son has the right, according to Article 35, to withhold a corresponding amount for the reduced value of the products from the refundable amount, which cannot exceed the value of the product.
8.1.2 When the consumer exercises their right to withdraw from a distance contract or an off-premises contract, any additional agreement is automatically terminated, and the consumer is not obliged to pay any costs, compensations, and/or penalties, except for the costs specified in clause 8.1.1, see clause 8.6 of these General Terms and Conditions.
8.1.3 The right of withdrawal does not apply to orders for products containing a personal element (engraved name, message, or other commissioned by the consumer). The right of withdrawal also does not apply to orders for products whose price depends on fluctuations in the financial market that cannot be controlled by Zografov & Son and which may occur during the withdrawal period (e.g., gold, silver, or other metal products). Withdrawal is not allowed for orders of products that involve the provision of a service (e.g., manufacturing, engraving, or others) when, with the explicit consent of the consumer, the execution of the service has started. The right of withdrawal is not applicable in all cases covered by Article 57 of the Consumer Protection Act.
8.1.4 The withdrawal period for an order containing multiple products delivered on different days is 14 days from the date on which the consumer or a third party designated by them takes possession (receives) of the last product from the order.
8.2 If you exercise the right to withdraw from an order containing a product paid for with a voucher according to clause 6.9 of the general terms and conditions, and if the conditions of this section for respecting the withdrawal are met, the following conditions apply:
8.2.1 If the withdrawal is exercised within 14 days of receiving the product, the amount paid through the voucher (the voucher's value) is refunded to the consumer within the deadlines and according to the procedure in clause 8.5 and the following from this section. This provision also applies to amounts that the consumer has paid in addition to the voucher value if a surcharge is required. If the consumer wishes, Zografov & Son may issue a new voucher for the paid value, which can be used within 6 months from its issuance, unless otherwise specified.
8.2.2 If the withdrawal is exercised after the 14th day from the delivery of the product, Zografov & Son will not accept the withdrawal, and a voucher will not be reissued. Consequently, the amount paid for the order will not be refunded.
8.3 Notification of Withdrawal
8.3.1 The consumer's notification that they are withdrawing from the contract or wish to replace the received product with another of the same kind (for consumer customers) should be made within the period specified in clause 8.1.1, by one of the following methods:
8.3.2 The consumer may, but is not obligated to, use the Standard withdrawal or replacement form available as follows:
To "ZOGRAFOV AND SON" OOD, EIK 202988840, with headquarters and management address: Sofia, Tsar Boris III Blvd. No. 428A, e-mail: office@zografovart.com
Return address for orders:
City of Sofia, Tsar Boris III Blvd. No. 428A
STANDARD FORM FOR EXERCISE RIGHT OF WITHDRAWAL
I hereby give notice that I am withdrawing from my contract for the purchase of the following goods/services:
Article:…………………………………………/product type/article numb
Size: ................................................ ............/if applicable/
The goods were ordered on …………………………… /indicate the date of the order/
The goods were received on …………………....... /indicate the date of delivery/
The goods were ordered by………………………/three user names/
city/with……………………………….../address of the user/
E-mail and contact phone number:...............................
I would like you to reimburse me the amount I paid for the goods and their delivery by bank transfer / by other means, with the following details:
IBAN: ……………………………………………………
At the bank: …………………………………………...
Holder:…………………………………………………….
Something else: ................................................ ...........................
……………….……………………………. ..../Date/
................................................ ......................../User Signature/
Sign only if you are submitting this form on paper.
8.4 Return of Goods
8.4.1 In case of cancellation of the contract by Zografov & Son, as well as in the case of a request for replacement, the consumer must return the product within a 14-day period from the notification that they are cancelling the contract or wish to replace the product. The return should include the entire product in the condition it was in when received, along with the invoice issued by Zografov & Son and/or the receipt issued by the seller or the courier delivering the product, to the above-mentioned address. The consumer should not return the product under cash-on-delivery conditions.
8.4.2 When returning the product, the consumer should instruct the postal operator or courier company to perform the "Inspection of the Goods" service, as our department checks the condition of the product before accepting the return and refunding the amounts to the consumer.
8.4.3 The return of the product is at the expense of the consumer. If the consumer has not paid the return shipping cost, Zografov & Son deducts the return shipping costs from the amount subject to refund and returns the difference to the consumer.
8.4.4 Returned shipments with a requested "cash-on-delivery" will not be accepted until they are resent without "cash-on-delivery." Zografov & Son requires technological time to check the content and condition of the returned shipment.
8.5 Refund of the Paid Amount
8.5.1 In the event of exercising the right of withdrawal and the presence of conditions for its respect, Zografov & Son undertakes to refund the contract price for a distance contract from which the consumer has withdrawn within a period of up to 14 days from the notification of withdrawal, or when the product is returned by the consumer or courier – within the period until the date on which the latter has returned the respective product or from the date of providing indisputable proof of returning the product by the consumer, whichever occurs earlier. In the case of exercising the right of withdrawal from services, the period for the return of amounts paid by the consumer is 14 (fourteen) days from the date of informing Zografov & Son of the withdrawal. The refund of amounts is made after deducting amounts according to item 8.6, if applicable. The refund of amounts for canceled orders paid with a voucher is made according to item 8.2 of these terms.
8.5.2 The amount subject to refund under item 8.5.1 includes the price paid by the consumer for the product or service, excluding the cost of courier services for the return of the product and the initial delivery cost if paid by the consumer.
8.5.3 The amount will be refunded as follows, without incurring any additional costs for the consumer, unless the bank or payment institution that serves it requires any fees:
8.5.4 Refunds for consumer orders will be processed using the same payment method initially used by the consumer for the transaction, unless the consumer has expressly agreed to the use of another payment method, without incurring any costs for the consumer. Refunds for returned orders paid with a voucher will be processed according to item 8.2.
8.6 Withholding of Amounts - Zografov & Son has the right to withhold from the value under item 8.5.1. before its refund:
(1) an amount for the diminished value of the product, including its packaging, if wear or damage to the product or packaging is identified upon return, which is not due to its ordinary testing;
(2) an amount for the performed part of the service up to the moment of withdrawal if the consumer has requested the immediate commencement of the service; if the customer is a trader or professional, this clause applies without the need for explicit consent to the commencement of the service, and only if Zografov & Son provides the opportunity for withdrawal;
(3) the proportional amount of what has actually been provided to the consumer until the moment he has notified Zografov & Son of the withdrawal, if the consumer has requested the immediate commencement of the service; if the customer is a trader or professional, this clause applies without the need for explicit consent to the commencement of the service, and only if Zografov & Son provides the opportunity for withdrawal;
(4) the costs of returning the goods back to Zografov & Son;
(5) the costs of the initial shipment of the goods when the shipment, at the consumer's request, was made to a specific address, not to the courier company's office; if the customer is a professional, they always owe payment for both the initial and subsequent shipment of the product, in case Zografov & Son provides the opportunity for withdrawal.
8.7 In cases where the performance of a service has begun within the 14-day period from the order with the prior consent of the consumer, and upon receiving an advance payment (deposit) from the consumer, followed by their subsequent desire to cancel the contract, Zografov & Son has the right to withhold from the deposit an amount equivalent to the service performed up to the moment of withdrawal. In the absence of an advance payment, Zografov & Son retains the right to claim payment of the amount from the consumer. If the customer is a trader or professional, this clause applies without the need for prior consent and only if Zografov & Son provides the opportunity for withdrawal.
8.8 Excerpt from the Consumer Protection Act - An excerpt from the regulations on the right of withdrawal can be found HERE. A practical guide to canceling an order can be found here.
8.9 Other Cases of Cancellation
*Applies to consumers, as well as professional clients
8.9.1 (1) Each party has the right to refuse to fulfill (cancel) the placed order or its obligations, for which it should notify the other party in an appropriate manner.
(2) If the cancellation of an order is before the confirmation from Zografov & Son regarding the possibility of execution within the meaning of clause 4.2.2, neither Zografov & Son nor the client is responsible and owes compensation or penalties to the other party for the cancellation.
(3) Zografov & Son may unilaterally cancel an order if the customer has declared a product or service from the website, indicating that the order is intended for a third party (e.g., as a gift), whose details are provided for delivery purposes. Cancellation in this case may be carried out if Zografov & Son has doubts that the shipment contains threatening, offensive, mocking, or other content contrary to good morals and ethics.
8.9.2 The cancellation of an order does not entail any liability or subsequent obligation on the part of either party towards the other in connection with it, and, accordingly, neither of them has the right to seek compensation from the other for its cancellation in the following cases:
(1) Non-acceptance by the client's issuing bank of the transaction in online payment;
(2) Execution of the monetary transaction that does not result in funds being credited to the seller's account in online payments;
(3) Non-execution or cancellation of the order by the seller before there is confirmation within the meaning of clause 4.2.2 of these General Terms and Conditions;
(4) Misuse of the right during the order placement;
8.9.3 In the cases mentioned in 8.9.2, the order is automatically cancelled.
IX. WARRANTY. RIGHT OF COMPLAINT
*This section applies solely to consumers.
9.1 Non-compliance of the Goods/Service with the Contract. Legal Guarantee
9.1.1 All consumer goods and services offered by Zografov & Son are covered by a legal guarantee for a period of 2 years from the conclusion of the contract.
9.1.2 Zografov & Son is responsible for any non-compliance of the service with the contract that existed when it was provided, which manifested within two years of its performance, but no later than 14 days after the discovery of the non-compliance.
9.1.3 In the case of the delivery of goods, Zografov & Son is responsible for any non-compliance of the goods that existed on the day of delivery, which manifested within two years of the delivery of the goods to the consumer or his representative. When the non-compliance occurs within one year after the delivery of the goods, it is considered to have existed at the time of delivery, unless proven otherwise, or if this presumption is incompatible with the nature of the goods or the nature of the non-compliance. For non-compliances that manifest after one year from the delivery, the consumer must prove that the defect is Zografov & Son's responsibility.
The consumer has the right to refuse payment of the remaining part of the price or part of the price until Zografov & Son fulfils its obligations to bring the goods into compliance.
9.2 Unfounded Complaints - Complaints will be rejected as unfounded when:
9.3 In the case of an unfounded complaint, Zografov & Son informs the consumer in writing of its decision and is released from the obligation to respect the complaint and bring the product into compliance with the contract.
9.4 Repair/service of products outside the warranty period or within this period but under the condition that Zografov & Son's obligation to bring the product into compliance with the sales contract has been waived for any reason, is subject to payment by the consumer and is performed within the agreed timeframe between the parties.
9.5 Filing a Complaint (continued):
9.5.1. The consumer has the right to file a complaint and request the seller to bring the product into compliance through repair or replacement, and the service through its proper execution, when goods or services offered by Zografov & Son do not meet the requirements. The complaint should be made within the following timeframes:
9.5.2. When filing a complaint, the consumer specifies the subject of the complaint, their preferred way of satisfying the complaint, and the preferred method of contact. In the case of a complaint about a product, repair or replacement may be requested, and in the case of a complaint about services, bringing them into compliance with the contract is requested.
9.5.3. When filing a complaint, the consumer must attach the documents on which the claim is based, namely: i) a cash receipt, invoice, or another document certifying the payment; ii) protocols, acts, or other documents establishing the non-compliance of the product or service with the agreed upon terms - if available; iii) other documents establishing the claim on the grounds and amount.
9.5.4. In cases where the complaint is filed outside the premises of Zografov & Son, the consumer must provide the product to the seller at the address specified in these General Terms and Conditions. In the case of replacement of products, Zografov & Son takes back the replaced products from the consumer at its own expense.
9.5.5. The delivery, if a courier is used, is at the expense of Zografov & Son if the complaint is accepted by Zografov & Son as valid.
9.5.6. If Zografov & Son has provided a commercial warranty on the product, supplementing the legal warranty under this section, and the duration of the commercial warranty is longer than the deadlines for filing a complaint, the complaint can be filed until the expiration of the commercial warranty period.
9.6 Repair, Replacement, and Bringing into Compliance
9.6.1 Bringing the product or service into compliance with the sales contract by Zografov & Son is free of charge for the consumer and is carried out within a period of 30 days from its submission by the consumer. The consumer is not obliged to cover costs for materials and labour related to the repair or replacement of the product and bringing the service into compliance, and also does not endure significant inconveniences. However, the consumer must make the product available to Zografov & Son at the address provided below.
9.6.2 The complaint can be submitted to Zografov & Son in one of the following ways, at the consumer's choice:
To "ZOGRAFOV AND SON" OOD, with registered office and management address: Sofia, Tsar Boris III Blvd., No. 428A, e-mail: office@zografovart.com
Return address for the product:
Sofia, Tsar Boris III Blvd., No. 428A
STANDARD FORM FOR EXERCISING THE RIGHT TO COMPLAIN
I hereby inform you that I have identified a non-compliance of the product(s)/service(s) with the agreed terms.
Article: ....................................................../product type/article number/
Size: ............................................................./if applicable/
The product was ordered on ........................./indicate the order date/
The product was received on ........................../indicate the delivery date/
The product was ordered by ............................/consumer's full name/
City, address: ......................................................../consumer's address/
E-mail and contact phone: ..............................
Has the product been used? - Yes/No ............................/mark the correct option/
Has the product been installed? - Yes/No ........................../mark the correct option/
Subject of the complaint: ....................................................
Preferred method of resolution for products:
[ ] I prefer a free repair of the product.
[ ] I want to exchange the product for another.
[ ] I wish the service to be performed in accordance with the contract.
[ ] I prefer a discount on the price of the product/service.
I want the amount paid for the product/service to be refunded to me in the following way: ..........................................................................................................................
Specify the method of refund, and in case of requested reimbursement by bank transfer, please provide a bank account: .................................................................
I am attaching the following documents:
Cash receipt or invoice;
Protocols, acts, or other documents establishing the non-compliance of the product or service with the agreement;
Other documents establishing the claim on the basis and amount.
(Check the desired option)
.................... /Date/
.......................................................................... /Consumer's Signature/
Sign only if you are submitting this form on paper.
9.6.3 In any case of a satisfied complaint, Zografov & Son issues to the consumer a copy of the document confirming the resolution of the complaint, showing the actions taken.
9.7 Price Reduction or Refund
9.7.1 The consumer has the right to a proportional price reduction or to terminate the sales contract in the following cases:
(1) If the complaint is about a product and if repair or replacement proves impossible or inappropriate due to reasons such as the impossibility of repair given the nature of the non-compliance, the cost of repairs, the absence of the product, or other similar reasons;
(2) If the complaint is about service, and bringing it into compliance is impossible or inappropriate given the nature of the non-compliance and the costs of rectification;
(3) If Zografov & Son refuses to bring the product or service into compliance free of charge for the consumer within a 30-day period, assuming a refusal if it fails to bring the product or service into compliance within this time frame;
(4) If, despite the actions taken by Zografov & Son to bring the product or service into compliance, the product or service again exhibits non-compliance;
(5) If the non-compliance is so serious that it justifies an immediate reduction in price or termination of the sales contract;
(6) If the seller has stated or it is clear from the circumstances that the seller will not bring the product into compliance within a reasonable period or without significant inconvenience to the consumer.
9.7.2 The reduction in price is proportional to the difference between the value of the products or services received by the consumer and the value they would have had if there had been no lack of conformity. The consumer is not entitled to a reduction if Zografov & Son has duly and timely remedied the non-compliance.
9.8 If the consumer chooses to terminate the contract and the conditions under this point are met, they have the right to be refunded the amount paid for the product or service.
9.8.1 The consumer does not have the right to terminate the contract if the non-compliance is insignificant. The burden of proof that the non-compliance is insignificant lies with Zografov & Son. The consumer does not have the right to terminate the contract if Zografov & Son has duly and timely remedied the non-compliance.
9.8.2 The consumer exercises their right to terminate the contract by submitting a statement to Zografov & Son, informing them of their decision to terminate the sales contract. In the case of a product, the consumer must return the product to Zografov & Son within 14 days of notifying them. The deadline is considered met if the consumer has returned or shipped the products back to Zografov & Son before the expiration of the 14-day period. All costs associated with returning the products, including shipping, are borne by Zografov & Son.
9.8.3 Zografov & Son refunds the consumer the paid price for the products upon their receipt or upon the consumer providing proof of their shipment to Zografov & Son. The same payment method used by the consumer in the initial transaction is used for the refund unless the consumer has expressly agreed to the use of another payment method, provided that this is not associated with costs for the consumer.
X. INTELLECTUAL PROPERTY
10.1 The entire content of the Website, including the logo, figures, text, inscriptions, images, drawings, diagrams, graphics, design, database, descriptions, methods, processes, and other objects of intellectual property and copyright, as well as the content of the General Terms, are the property of Zografov & Son or third parties from whom Zografov & Son has obtained consent for reproduction or has a contract for the use of the object of intellectual property and copyright.
10.2 Zografov & Son reserves all rights to intellectual property associated in any way with the Website.
10.3 Certain products displayed on the Website have a unique and proprietary design owned by Zografov & Son, representing an object of copyright.
10.4 Visitors to the Website may use the content solely for the purposes of buying and selling. Using the content for purposes other than those outlined in the General Terms is considered a violation of the Website's terms and conditions and a breach of intellectual property owned by Zografov & Son.
10.5 Each product and service displayed and offered on the Website complies with European and national requirements related to the specific product/service.
10.6 Visitors to the Website may copy, share, transfer, and/or use the content only for personal non-commercial purposes and only in cases where this does not contradict the provisions of this chapter of this document and has been expressly obtained written consent from Zografov & Son or third parties, holders of copyright and other rights to intellectual property, who have given their consent for the use of their works and other objects of intellectual property. Zografov & Son grants the right to owners of other websites and other individuals to publish links to the online store only when the reference is clear and unambiguous. Copying texts from the Website, placing them on other websites and online stores without the written consent of Zografov & Son, or without citing the source by adding the following text: "Source: online store /specify the domain of our Website/", is strictly prohibited. The link must lead directly to the online store of Zografov & Son.
XI. ADVERTISEMENT
11.1 At the moment when a user, a physical person, creates a profile registration (account) on the Website and/or places an order, they have the option to express their consent to receive advertising messages. They can declare this intention by completing the subscription form available on the Website.
11.2 Consent to receive such messages can be made by any person by completing the subscription form on the Website, sending a message/letter to the addresses specified on the website, or by checking a specially designated consent for receiving advertisements.
11.3 Zografov & Son is not obliged to request consent for sending advertising messages for the provision of advertising messages to legal entities that have registered a profile on the Website or to legal entity customers who have ordered goods or services from the Website. The user can express a refusal to receive advertising messages at any time by using the special link found in each advertising message, by changing the settings in their account, or by contacting Zografov & Son through any other means specified in these General Terms and on the Website.
11.4 Refusing to receive advertising messages does not automatically mean a refusal of the given consent to enter into the current agreement.
XII. POSTING COMMENTS. QUESTIONS AND ANSWERS
12.1 Writing comments, questions, and answers, when applicable, can be done by visitors in the comments section. The statements made can be both positive and negative and must be truthful and relate to the characteristics and use of a specific product or service.
12.2 Each visitor, at the time of posting a comment, question, or answer in the specified sections, is obliged to follow the following rules:
(1) Refer only to the characteristics and/or use of a specific product or service, avoiding information related to aspects that may change (e.g., price or promotional offers);
(2) Use only the Bulgarian language and write in Cyrillic; words or expressions that are not Bulgarian but widely used in the respective field by all media are allowed (e.g., mouse, notebook, plug and play);
(3) Use appropriate language, free of offensive expressions or those that may affect the rights of third parties;
(4) Ensure that the information entered is realistic, correct, non-deceptive, and complies with applicable laws, including the rights of other individuals – such as copyright, intellectual property rights, licensing rights, or other property rights, advertising rights, or the right to privacy.
(5) Use this service only for communication or obtaining additional details regarding a specific product or service from the Site, without making references to other companies promoting the sale and purchase of goods and/or services;
(6) Not provide or request, in any way or form, personal data (contact information, delivery address or location, phone numbers, email addresses, own and/or family names, etc.) or other information that may lead to the disclosure of such personal data;
(7) Do not publish information and/or details about URLs (links) from other sites that engage in the same or similar trade as Zografov & Son.
(8) Do not enter comments, questions, or answers that contain materials of an advertising nature.
12.3 When a specific individual reports that a comment, question, or answer has inappropriate content or is in contradiction with the present Terms and Conditions, the content is carefully reviewed by Zografov & Son to determine if it violates the Site's usage terms. Published texts, photos, or videos are removed from the Site only after verification by Zografov & Son.
12.4 In case Zografov & Son repeatedly identifies violations of the present usage terms, it reserves the right to restrict the ability of the specific individual to publish comments, questions, and answers without being obliged to provide justification for doing so.
XIII. LIABILITY
13.1 Zografov & Son and the customer are responsible for any action or inaction that has caused damage to either party, including lost profits, in accordance with these General Terms and Bulgarian legislation.
13.2 The parties are not liable for the inability to perform a concluded contract caused by an event beyond our reasonable control (hereinafter "force majeure event").
13.3 "Force majeure event" includes any action, event, occurrence, omission, or accident beyond our reasonable control, and in particular (without limitation) the following:
a) Strikes, blockades, or other industrial actions;
b) Civil unrest, riots, attacks, terrorist attacks, or threats of terrorist attacks, war (whether declared or not), or threats, or preparation for war;
c) Fires, explosions, storms, floods, earthquakes, epidemics, and other natural disasters;
d) Inability to use rail, maritime, air, or road transport or other means of public or private transport;
e) Inability to use public or private telecommunications networks;
f) All acts, regulations, laws, provisions, or government restrictions, including those declaring a state of emergency;
g) As well as any other event beyond the control of the parties that may lead to the non-performance of NEXT BASKET's obligations, including the lack of an internet connection.
13.4 The performance by Zografov & Son of obligations related to the products and services provided through the Website is considered suspended for the period during which the force majeure event continues. Zografov & Son will make all reasonable efforts to conclude the force majeure event or find a solution that allows the fulfillment of obligations despite it.
XIV. PROCESSING OF PERSONAL DATA
14.1 Zografov & Son, as the data controller, processes the personal data of customers in accordance with the Personal Data Protection Act, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and in accordance with the Privacy Policy. Zografov & Son discloses all required information under Article 13 of the General Data Protection Regulation on its website.
XV. APPLICABLE LAW – JURISDICTION
15.1 Disputes between Zografov & Son and users or customer legal entities will be resolved by mutual agreement, or if this is not possible, the disputes will be settled in accordance with Bulgarian legislation, unless the parties have agreed otherwise.
15.2 The parties may resolve disputes arising between them through alternative dispute resolution (ADR) between consumers and traders, which involves out-of-court conciliation based on voluntary principles. General conciliation commissions assist in reaching an agreement between consumers and traders in disputes concerning contracts for the sale of goods and the provision of services. The General Conciliation Commissions are designated on a regional basis, and the competent authority to resolve disputes between Zografov & Son and consumer individuals is the General Conciliation Commission in the specific territory. The consolidated list of recognized ADR bodies in EU member states can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show.
15.3 Consumer individuals can use the European Online Dispute Resolution platform (ODR), available at http://ec.europa.eu/odr, which is a single access portal allowing consumers and traders in the EU to resolve disputes between them.
XVI. CORRESPONDENCE BETWEEN THE PARTIES
16.1 Zografov & Son and all customers (individuals and legal entities), as well as visitors to the website, agree that the following means of communication between the parties are accepted:
(1) For the seller: "ZOGRAFOV I SIN" Ltd., Unified Identification Code (EIK): 202988840, with registered office and management address: Sofia, Tsar Boris III Blvd. No. 428A:
by phone: +359 887 697 228;
by email: office@zografovart.com
by mail to the address: Sofia, Tsar Boris III Blvd. No. 428A.
through the contact form on the website;
(2) For the customer or website visitor:
by phone, as indicated by them in the order/correspondence;
by email, as indicated by them in the order/correspondence;
by mail to the address indicated by them in the order/correspondence as the delivery address.
16.2. Notifications and messages exchanged between the parties through email are considered to be in written form, and the parties attribute to them the effect of a written document without the need for an electronic signature.
XVII. ADDITIONAL PROVISIONS
17.1 If any of the provisions of these General Terms and Conditions for using the website turn out to be invalid or unenforceable for any reason, this does not affect the validity or applicability of the remaining provisions.
17.2 The general terms and conditions can be unilaterally changed by Zografov & Son at any time by updating them on the website and in compliance with the provisions of the Consumer Protection Act (CPA).
17.3 Updated General Terms and Conditions take effect immediately upon their publication on the website for all future customers and users, as well as for concluded contracts with legal entities, provided there is a corresponding agreement in the individual contract.
17.4 Changes to the General Terms and Conditions do not affect previously concluded distance contracts with individual consumers, unless Zografov & Son provides otherwise in accordance with the applicable legislation and Article 8 of these General Terms and Conditions.
17.5 If Zografov & Son wishes to bind users with the amended General Terms and Conditions and there are existing and unfulfilled or not terminated contracts (orders) on the day of the update, the merchant will notify users by email within a 7-day period before the changes take effect.
17.6 If the user does not agree with the changes to the general terms and conditions, within a 7-day period from the notification, by written notice to Zografov & Son, the user may terminate the contract without stating a reason and without owing compensation or penalty, or may continue to fulfill it under the terms in effect before the change.
17.7 If the user does not take action within the specified period, the updated General Terms and Conditions become effective for the user after the expiration of 7 days from the notification.
17.8 Updated general terms and conditions are binding for merchant customers from the day of their update or from the date indicated in the notice of change.
17.9 The website has separate and clear categories for products and services with reduced value during promotional campaigns or due to a described defect in the product or its packaging, as well as when an unpacked or sample product is offered. This is explicitly stated in the website announcement. All other products offered are new, unused, and of the required quality. Discounts during promotional campaigns are valid only for orders placed after the start of the campaign. Requests from customers who exercise their rights by abusing them, aiming to take advantage of discounts on products purchased before the campaign, will not be satisfied.
17.10 (11) Zografov & Son ensures proper packaging of the goods and dispatches accompanying documents. If, for any reason, the necessary document or component is not included in the shipment for the ordered product, please contact us, and we will do everything possible to provide it as quickly as possible.
XVIII. BODIES REGULATING THE ACTIVITY
18.1 The regulatory bodies overseeing the activities of Zografov & Son are the Commission for Consumer Protection (CPC), the Commission for Personal Data Protection (CPDP), the Commission for Protection of Competition, and the National Revenue Agency, with the following coordinates:
Commission for Consumer Protection
Website: www.kzp.bg;
Contact phone: 0700 111 22
Email: info@kzp.bg
Address: Sofia, Slavykov Square, №4A, floor 3, 4, and 6
Calls to the phone number 0700 111 22 are charged at the rate of a local call, according to the tariff plan of the caller.
Commission for Personal Data Protection
Website: www.cpdp.bg
Contact phone: 02/91-53-518
Email: kzld@cpdp.bg
Address: Sofia, Prof. Tsvetan Lazarov Blvd., № 2
National Revenue Agency
Website: www.nap.bg
Contact phones: 02/ 9859 3821; 02/ 9179124
Email: nap@nra.bg
Address: Sofia, Tsar Boris III Blvd., № 215 (Vitosha Office) or Sofia, "Aksakov" Str., № 21 (Central Management)
Commission for Protection of Competition
Website: www.cpc.bg
Contact phone: 02/9356 113
Email: cpcadmin@cpc.bg
Address: Sofia, Vitosha Blvd., № 18
The current General Terms and Conditions will come into effect on October 1, 2023.
